Try these steps in order:

• Refresh the page, sign out/in, and make sure you’ve completed age verification.
• Update your browser (Chrome / Firefox / Edge / Safari) and try a second browser.
• Temporarily disable VPN/proxy/ad blockers, enable JavaScript, and clear cache/cookies. Then try another network (hotspot vs Wi-Fi).
• If it still fails, contact Support with your device, browser version, and the video link.

The player adapts to your connection. Close heavy downloads/apps, move closer to your router (or use Ethernet), and give it a moment to stabilize.

Most members use casting (Chromecast/AirPlay) from a phone/laptop or HDMI. Some smart-TV browsers have limited streaming/DRM support.

Yes. All visitors must complete age verification before access is granted.

A secure and trusted third-party provider handles age verification to ensure compliance and user safety.

If the verification technology can’t confirm you’re of legal age in your jurisdiction, you may be asked to provide a government-issued ID and an image of you (for example, a selfie) to complete verification.

Plan options are shown at checkout. The current billing options: €19.95 for 30 days of full access, recurring every 30 days until cancelled. Additional limited-access content is available for €9.95 per 30 days.

Yes. Advertised prices include sales tax; the displayed price is the total you pay.

No. Billing details are processed via a PCI-compliant provider and SpankoVision does not store credit card details.

To stop renewal, notify Support by email, phone, or live chat and your membership will be cancelled before the next billing cycle.

No. After cancellation you keep access until the end of your current paid period (unless terminated for violating Terms).

You can request a refund by completing our refund request form: Refund Request Form In the form, provide your account email, charge date, amount, and a brief explanation of your request.

A refund may be warranted for access issues, mistaken sign-ups, or dissatisfaction with content.

Refunds are processed back to the original payment method; allow ~5 business days for the credit to appear. If it doesn’t appear, contact Support.

On the sign-in page click “Forgot password?” and follow the reset instructions. Check Spam/Junk if you don’t receive the email. Contact Support if you need more help.

No. The Terms prohibit sharing; you’re responsible for activity under your account.

Report content that’s illegal, breaches site policy, violates rights, is non-consensual, or involves personal data; include details for review.

Submit using the Content Removal Request Form, or contact Support if you can’t access it.

Include links, timestamps, a brief description, date/time found, and any identifying details to help locate the content quickly.

• Links to content and timestamps (if applicable)
• Brief description of the issue
• Relevant context or identifying details

Providing evidence (screenshots, proof of ownership, etc.) helps us process reports faster and more accurately.

We acknowledge receipt within 48 hours and generally resolve valid requests within seven (7) business days, often sooner depending on the case.