Try these in order:

• Refresh the page, sign out/in, and make sure you’ve completed age verification.
• Update your browser (Chrome / Firefox / Edge / Safari) and try a second browser.
• Temporarily disable VPN/proxy/ad blockers, enable JavaScript, and clear cache/cookies.
• Then try another network (hotspot vs Wi-Fi).
• If it still fails, contact Support with your device, browser version, and the video link.

The player adapts to your connection. Close heavy downloads/apps, move closer to your router (or use Ethernet), and give it a moment to stabilize.

Most members use casting (Chromecast/AirPlay) from a phone/laptop or HDMI. Some smart-TV browsers have limited streaming/DRM support.

Yes. All visitors must complete age verification before access is granted.

A secure and trusted third-party provider handles age verification to ensure compliance and user safety.

If the verification technology can’t confirm you’re of legal age in your jurisdiction, you may be asked to provide a government-issued ID and an image of you (for example, a selfie) to complete verification.

Plan options are shown at checkout. The current billing options: €19.95 for 30 days of full access, recurring every 30 days until cancelled.

Yes. Advertised prices include sales tax, and the displayed price is the total you pay.

Will you ever ask for my credit card number?

No. You should never share your card number with anyone claiming to be Support.

No. Billing details are processed via a PCI-compliant provider and the Privacy Policy states Spankovision/Stone Technology S.R.O. do not store credit card details.

To stop renewal, notify Support by email, phone, or live chat and your membership will be cancelled before the next billing cycle.

No. If you cancel (and you were not terminated for violating Terms), you keep access until the end of your current paid membership period.

You can request a refund by completing our refund request form: Refund Request Form In the form, please provide your account email, charge date, amount, and a brief explanation of your request.

A refund is warranted if you had issues accessing content, mistakenly signed up, or are not satisfied with the content.

Refunds are processed within seven (7) business days.

EU customers: do I have a 14-day right of withdrawal?

Yes. EU consumers may withdraw within 14 days of membership and receive a full refund of monies paid.

Use “Forgot password,” check spam/junk, confirm you’re using the email you subscribed with, and contact Support if it still doesn’t work.

No. The Terms state you may not provide or permit access to another person, and you’re responsible for activity under your account.

You can report content you believe is illegal, violates rights, or breaches site policies — including non-consensual content, copyright/IP infringement, privacy/personal data violations, suspected underage content, or any other illegal content.

Submit your notice using the Content Removal Request Form(used for Digital Services Act notices), or contact Support directly if you can’t access the form.

Include as much detail as possible so the content can be identified and reviewed, such as:

• The link(s) to the content and any timestamps (if applicable)
• A brief description of what’s wrong (e.g., non-consensual, privacy violation, suspected underage, etc.)
• Any relevant context like the date/time you encountered it and any identifying details you believe are relevant

We recommend providing relevant evidence where applicable (for example, screenshots, proof of rights/ownership, or other supporting information). This helps us process your report faster and more accurately.

We acknowledge receipt of reports within 48 hours. Valid requests are reviewed as quickly as possible, and reported complaints are generally resolved within seven (7) business days (often sooner depending on the request and whether we need clarification).